Policies for Print-On-Demand (POD) Products

WHAT’S THE RETURN/EXCHANGE POLICY for POD Products?

While our POD Print partners do not offer exchanges for Print-on-demand (POD) items, we want you to be happy with your purchase. If there is any issue with the product you receive, please let us know within 30 days of delivery by emailing donovan@criticalelementdesigns.com and we will respond with instructions on how to proceed with the return or exchange of your items.

If there is anything wrong with your order (misprints, physical product damage, etc.), please let us know within 30 days after receiving the product so we can contact our POD print partner and look into the issue right away for you.

 

MISPRINTED, DAMAGED, DEFECTIVE, OR MISLABLED GOODS

Any claims for misprinted/damaged/defective items should be submitted to us within 30 days after the product is received. Please be prepared to provide photos and videos of the issues. Once your claim is received, we will share the issue with our POD print partners. Claims deemed an error on the POD print partner’s part are covered at their expense. We will let you know the outcome, and if they are responsible, they’ll either resend your item, or issue a refund.

 

WHAT IS THE REFUND POLICY?

Critical Element Designs wants all customers to be happy with their purchase.

If you are unhappy with your order for any reason, please reach out to us at donovan@criticalelementdesigns.com within 30 days of delivery and we will do everything we can to make it right for you. If we cannot fix the issue for you, we will cover return shipping and will provide a full refund of the purchase price after the returned product has been received. 

 

INCORRECT ADDRESS

Please double check that your delivery address is correct when checking out, and make sure packages are able to be delivered to the address you provide.

 

As a customer, if you provide an address that is considered insufficient by the courier, or the shipment goes unclaimed, it will be returned to the POD print partner’s facility. You will then be liable for any reshipment costs once we have confirmed an updated address with you and remitted it to our POD Partner (if and as applicable).

 

Items that are returned to the POD print partner’s facility due to address issues are donated to charity after 4 weeks if left unclaimed. If you do not provide a new valid shipping address and pay for your reshipment costs within that time, you will no longer be able to request for re-shipment of your order and it will be donated to charity.

 

CAN I EXCHANGE FOR A DIFFERENT SIZE/COLOR?

While our POD Print partners do not offer exchanges for Print-on-demand (POD) items, we want you to be happy with your purchase. If there is any issue with the product you receive, please let us know within 30 days of delivery by emailing donovan@criticalelementdesigns.com and we will respond with instructions on how to proceed with the return or exchange of your items. If you’re unsure which size of a product would fit best, please check out the sizing charts for help. Please also feel comfortable reaching out to us directly to clarify any questions you may have that aren’t listed in the product description.

Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please let us know by contacting me within 30 days after receiving your order. Include your order number and please take photos and videos of the mislabeled item (we will be requesting them).  If the product is in fact, mislabeled,  We will contact the POD print partners and they will either resend your item, or issue a refund.